Privacy policy

This Privacy Policy explains how Heali Medical Corp collects, uses, and shares personal information when you visit or make a purchase from healimedical.com.

Personal information we collect

Information you provide: contact details including name, email, phone number, shipping and billing address; order details including items purchased, order history and returns; account details including login information if you create an account; customer support messages and communications you send us; and your email and SMS marketing preferences.

Information collected automatically: device and browser information, IP address and approximate location, pages viewed, clicks, referring URLs and time spent, and cookie identifiers and similar tracking data.

How we use personal information

To process orders, payments, shipping and returns. To provide customer service and respond to requests. To send transactional messages such as order confirmations and shipping updates. To send marketing communications if you opt in. To improve the Site, products and customer experience. To prevent fraud, abuse and security incidents. To comply with legal obligations.

How we share personal information

We share personal information with service providers as needed to operate the Site, such as ecommerce, hosting, payment processing, shipping, marketing, analytics and customer support providers. We may also share information to comply with law, respond to lawful requests, or protect our rights.

Behavioural advertising and analytics

We may use cookies and similar tools to understand how customers use the Site and to deliver ads that may be more relevant.

Your choices

Email marketing: unsubscribe at any time using the link in our emails. SMS marketing: opt out by replying STOP or following the instructions in the message. Cookies: block or delete cookies through your browser settings, though some Site features may not function properly.

Cookies are small files placed on your device when you visit a website. We use essential cookies required for core Site functionality such as cart, checkout and security; performance cookies that help us understand Site usage; functional cookies that remember preferences such as region and language; and advertising cookies that help deliver relevant ads and measure ad performance where enabled. You can manage cookies through your browser or device settings.

Agents and AI assistants

We permit trusted automated agents and AI assistants to browse our store and to transact on a customer's behalf when the customer has authorized them to do so. Information processed during agent-assisted browsing and checkout is handled under the same terms as any other visit or purchase described in this policy. We do not knowingly sell personal information collected through agent-assisted sessions.

Data retention

We retain personal information as long as needed to provide services, meet legal requirements, resolve disputes and enforce agreements.

Security

We take reasonable measures to protect personal information. No method of transmission or storage is 100 percent secure.

International visitors

Your information may be processed outside your province, state or country, depending on where our service providers operate.

Children

The Site is not intended for children, and we do not knowingly collect personal information from children.

Your rights and how to exercise them

If you would like to know what personal information we hold about you, how we have used it, or who we have shared it with, or if you would like your information corrected or deleted, contact our privacy officer, Enwei Li, at operation@healimedical.com.

Complaints

If you have a complaint about how we handle your personal information, contact us first at operation@healimedical.com so we can try to resolve it. You also have the right to complain to a supervisory authority. In Canada that is the Office of the Privacy Commissioner of Canada at priv.gc.ca. In the European Union it is the supervisory authority for the member state where you live.

Changes

We may update this Privacy Policy from time to time. Changes are effective when posted.

Contact

Heali Medical Corp, 371 Bradwick Drive, Unit 1, Concord, Ontario, Canada. Privacy officer: Enwei Li, operation@healimedical.com.