Refund policy

Returns and refunds

We want you to be happy with what you ordered. If you are not, here is how it works.

You have 30 days, no questions asked

You can request a refund within 30 days of your order being delivered. You do not need to give a reason, and it does not matter whether the box has been opened or the patches have been used.

You do not need to send anything back

We do not ask you to ship the product back to us. Keep it, pass it on to someone who can use it, or dispose of it. There is no return shipping to pay and no return label to print.

How to request a refund

Email operations@healimedical.com with your order number within 30 days of delivery. If the product arrived damaged or defective, a photo helps us fix the problem at the source, but it is not required.

How the refund is issued

Approved refunds are issued to the original payment method for the price you paid, including any shipping charged on that order. Please allow 5 to 10 business days for it to appear, depending on your bank.

What is not covered

Requests made more than 30 days after delivery.

Products bought from a retailer rather than from healimedical.com. If you bought from CVS, Walgreens, Walmart or another store, please return it to them under their policy.

Questions

Email operations@healimedical.com and we will help.