Last updated: January 7, 2026

This page contains the legal policies for Heali. It covers site terms, privacy, cookies, shipping, returns, refunds, warranty issues, medical disclaimers, marketing consent, SMS terms, affiliate disclosure, and accessibility.

1) Terms of Service

These Terms of Service ("Terms") govern your use of healimedical.com (the "Site") and any purchases made through the Site. The Site is operated by Heali Medical Corp ("Heali," "we," "us," "our"). By using the Site, you agree to these Terms.

Eligibility

You must be the age of majority where you live to use the Site and make purchases.

Purchases and checkout

When you place an order, you agree that:

• You are providing current, complete, and accurate purchase and account information.
• Prices, product availability, and promotions can change at any time.
• We may refuse or cancel any order, including for suspected fraud, abuse, or unauthorized activity.

Subscriptions and recurring purchases (if available)

Some items may be offered as recurring or deferred purchases. If you choose a recurring option, you authorize us to charge your selected payment method at the price, frequency, and dates shown at checkout until the order is fulfilled or you cancel (where cancellation is permitted). For help, contact operation@healimedical.com.

Shipping, returns, and refunds

Shipping timelines and return eligibility are explained in the Shipping Policy and Returns and Refunds Policy below.

Product information and results

We aim to display product information accurately. However, product packaging, ingredients, instructions, and warnings may change over time. Always read the label and follow the directions provided with the product.

Individual results vary. Nothing on the Site guarantees outcomes.

Medical and health information disclaimer

Content on the Site is for general informational purposes and is not medical advice. Please read the Medical Disclaimer below.

Intellectual property

All content on the Site, including logos, product names, text, graphics, images, and designs, is owned by or licensed to Heali and is protected by applicable intellectual property laws. You may not use, reproduce, or distribute Site content without written permission.

User content (reviews, comments, submissions)

If you submit reviews, photos, videos, or other content, you grant Heali a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display that content for business purposes (including marketing), unless prohibited by law. Do not submit content you do not have the right to share.

Prohibited use

You agree not to:

• Use the Site for unlawful purposes
• Attempt to interfere with Site security or functionality
• Scrape, copy, or harvest data without permission
• Misrepresent your identity or provide false information

Third-party services and links

The Site may rely on third-party platforms and services (such as ecommerce, payments, shipping carriers, analytics, and marketing tools). We are not responsible for third-party sites or services.

Disclaimer of warranties

The Site and its content are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties of any kind.

Limitation of liability

To the fullest extent permitted by law, Heali will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from your use of the Site or products.

Indemnification

You agree to indemnify and hold harmless Heali from claims, liabilities, damages, and expenses arising from your breach of these Terms or misuse of the Site.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict of laws principles.

Changes

We may update these Terms from time to time. Changes are effective when posted on this page.

2) Privacy Policy

This Privacy Policy explains how Heali Medical Corp ("Heali," "we," "us") collects, uses, and shares personal information when you visit or make a purchase from the Site.

Personal information we collect

A. Information you provide

• Contact details: name, email, phone number, shipping and billing address
• Order details: items purchased, order history, returns
• Account details: login information (if you create an account)
• Customer support details: messages and communications you send us
• Marketing preferences: email and SMS subscription choices

B. Information collected automatically

• Device and browser information
• IP address and approximate location
• Pages viewed, clicks, referring URLs, and time spent
• Cookie identifiers and similar tracking data

How we use personal information

• Process orders, payments, shipping, and returns
• Provide customer service and respond to requests
• Send transactional messages (order confirmations, shipping updates)
• Send marketing communications if you opt in
• Improve the Site, products, and customer experience
• Prevent fraud, abuse, and security incidents
• Comply with legal obligations

How we share personal information

We share personal information with service providers as needed to operate the Site, such as ecommerce, hosting, payment processing, shipping, marketing, analytics, and customer support providers.

We may also share information to comply with law, respond to lawful requests, or protect our rights.

Behavioural advertising and analytics

We may use cookies and similar tools to understand how customers use the Site and to deliver ads that may be more relevant.

Your choices

• Email marketing: Unsubscribe at any time using the link in our emails.
• SMS marketing: Opt out by replying STOP (or follow the instructions in the message).
• Cookies: Block or delete cookies through browser settings, but some Site features may not function properly.

Data retention

We retain personal information as long as needed to provide services, meet legal requirements, resolve disputes, and enforce agreements.

Security

We take reasonable measures to protect personal information. No method of transmission or storage is 100% secure.

International visitors

Your information may be processed outside your province, state, or country, depending on where our service providers operate.

Children

The Site is not intended for children, and we do not knowingly collect personal information from children.

3) Cookie Policy

Cookies are small files placed on your device when you visit a website. We use cookies and similar technologies to help the Site work, improve performance, and understand how it’s used.

Types of cookies we use

• Essential cookies: Required for core Site functionality (cart, checkout, security).
• Performance cookies: Help us understand Site usage and performance.
• Functional cookies: Remember preferences (region, language).
• Advertising cookies: Help deliver relevant ads and measure ad performance (where enabled).

How to manage cookies

You can manage cookies through your browser or device settings. Blocking cookies may affect Site functionality.

4) Shipping Policy

We ship orders placed on healimedical.com to eligible destinations shown at checkout.

Processing time

Our team typically ships orders within 5 business days. Processing time does not include shipping transit time.

Shipping time and rates

Shipping time depends on the shipping method selected at checkout. Rates are shown at checkout based on your destination and selection.

Tracking

If tracking is available for your shipping method, you will receive tracking details when your order ships.

Address accuracy

Please double-check your shipping address at checkout. If an order is returned due to an incorrect or incomplete address, we may require an additional shipping fee to reship the order.

Duties and taxes (international orders)

International orders may be subject to duties, taxes, or import fees. These are the customer’s responsibility unless explicitly stated otherwise at checkout.

Lost, delayed, or damaged shipments

If your order arrives damaged or seems lost in transit, contact operation@healimedical.com with your order number and photos (if damaged). We will work with you and the carrier to resolve the issue.

5) Returns and Refunds Policy

We want you to feel good about your order. For hygiene and safety reasons, returns are accepted only for products that are unopened and unused.

Return eligibility

To qualify for a return:

• The product must be in its original, sealed packaging
• The product must be unused, unopened, and undamaged
• The return request must be submitted within 30 days of purchase

Non-returnable items

We cannot accept returns for:

• Opened or used products
• Products without original packaging
• Products returned after the 30-day window
• Products not purchased directly from online marketplace
• Final-sale or promotional items (if applicable)

How to request a return

To initiate a return, email the Heali Team at operation@healimedical.com.

Please include:

• Order number
• Product(s) you wish to return
• Confirmation that the items are unopened and unused

Our team will review and provide a Return Authorization ("RA") number and return instructions. Returns sent without an RA will not be accepted.

Return shipping

• Return shipping costs are the responsibility of the customer.
• If the return is due to an error by Heali (incorrect item shipped), we will cover the return shipping fee.

Refunds

Refunds will be processed after the returned item is received and inspected.

• Refunds are issued to the original payment method
• Please allow 5 to 7 business days for processing
• Original shipping fees are non-refundable

6) Warranty and Damaged Items Policy

If a product arrives defective or damaged, we will make it right. This policy does not cover normal wear and tear, misuse, improper application, or damage caused after delivery.

Report an issue

Email operation@healimedical.com within 7 days of delivery with:

• Your order number
• A description of the issue
• Photos of the product and packaging

Resolution

If approved, we may offer a replacement, store credit, or refund depending on the situation and product availability. If the issue is due to our error or damage in transit, we will cover reasonable shipping costs related to the resolution.

7) Medical Disclaimer

Heali products and Site content are designed to support wellness and comfort. This page explains the boundaries clearly.

Not medical advice

Information on this Site is for general informational purposes only and is not medical advice. It is not a substitute for professional diagnosis or treatment.

Follow product directions

Always read and follow the product label, directions, and warnings. If you have a medical condition, are pregnant, nursing, taking medications, or have sensitive skin, consult a healthcare professional before use.

Stop use if irritation occurs

Discontinue use if you experience irritation, rash, discomfort, or an adverse reaction. Seek medical advice if needed.

Results vary

Individual results vary. No outcome is guaranteed.

Emergency situations

If you believe you may have a medical emergency, contact local emergency services immediately.

8) Email Marketing and Consent

We send emails only when you ask us to.

What you’ll get

• New product drops and restocks
• Wellness and self-care tips
• Exclusive offers and early access

Double opt-in

In some cases, we use a confirmation step to verify the email subscription. If you receive a confirmation email, you must confirm to start receiving marketing emails. If you did not sign up, you can ignore the confirmation email and you will not be subscribed.

Unsubscribe anytime

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

9) SMS Terms (Mobile Messaging)

If you choose to receive text messages from Heali, these terms apply.

Opting in

By providing your phone number and opting in, you agree to receive recurring marketing or informational text messages from Heali at the number provided. Consent is not a condition of purchase.

Message frequency

Message frequency varies.

Costs

Message and data rates may apply depending on your plan and carrier.

Opting out and help

• To stop messages, reply STOP
• For help, reply HELP

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

Privacy

We use your phone number in accordance with our Privacy Policy above.

10) Affiliate and Influencer Disclosure

From time to time, Heali may work with affiliates, ambassadors, creators, or influencers.

• Some links or discount codes may be associated with a commission or other benefit to the partner.
• Sponsored content will be identified where required.
• We aim to keep recommendations honest and aligned with our products and community.

11) Accessibility Statement

Heali is committed to making our Site accessible and usable for as many people as possible.

Ongoing improvements

We work to improve the user experience and aim to follow recognized accessibility practices.

Need help?

If you have difficulty using any part of the Site, email operation@healimedical.com and tell us:

• The page URL (if possible)
• What you were trying to do
• What went wrong

We will do our best to provide support and resolve issues.

12) Contact

For questions about this Legal page or any policy within it, contact operation@healimedical.com.

Note: This page is a general template for common ecommerce needs and is not legal advice. If you want jurisdiction-specific wording (Ontario, Canada and US), have counsel review before publishing.